Refunds & Returns Policy

Overview

Our Refund and Returns Policy is effective for 30 days following your purchase. Unfortunately, if more than 30 days have passed since your purchase date, we are unable to offer a full refund or exchange.

To qualify for a return, items must be unused, in the same condition as received, and packaged in their original packaging.

Please note that certain products are non-returnable, including but not limited to:

  • Perishable items (such as food or flowers)
  • Newspapers or magazines
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases

Additional Non-Returnable Items:

  • Gift cards
  • Downloadable software
  • Certain health and personal care items

A valid receipt or proof of purchase is required to process your return. Please refrain from sending your product back to the manufacturer directly.

Partial Refunds

In specific instances, partial refunds may be granted. This may apply to:

  • Books with clear signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Items not in their original condition, including items with damage or missing parts unrelated to our error
  • Items returned after 30 days from the delivery date

Refunds

Once we receive and inspect your returned item, we will notify you via email. You will be informed of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a specified period.

Late or Missing Refunds

If your refund has not arrived, please follow these steps:

  1. Double-check your bank account.
  2. Contact your credit card company, as it may take some time for your refund to officially post.
  3. Reach out to your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please reach out to us at .

Sale Items

Only items purchased at regular price are eligible for a refund. Unfortunately, sale items are non-refundable.

Exchanges

We will replace items only if they are defective or damaged. If you need to exchange your item for the same product, contact us at and send the item to: .

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item. Once we receive the returned item, we will send a gift certificate to you.

If the item was not marked as a gift or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver, who will be informed of your return.

Shipping Returns

To return your product, please mail it to: .

Important notes regarding return shipping:

  • You are responsible for covering the shipping costs associated with returning your item. Please note that shipping costs are non-refundable.
  • If a refund is issued, the cost of return shipping will be deducted from your refund amount.

The time required to receive your exchanged item may vary depending on your location.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Help?

If you have any questions regarding our Refunds and Returns Policy, please do not hesitate to contact us at . We are here to assist you.